Privacy Policy

This Privacy Policy describes how Maa Santoshi Packers & Movers (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our website and our mobile application (together, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information to provide and improve our relocation and logistics services:

• Personal Information – such as your name, phone number, email address, and pickup/delivery addresses, which you provide when requesting a quote, booking a service, or contacting us.
• Consignment / Tracking Details – information related to your shipment such as booking ID, item details, and current status, used to provide tracking updates.
• Location Information – if you use our app, we may access your device location (with permission) to enable service tracking and improve delivery accuracy.
• Device & Usage Data – such as device type, operating system, app version, and usage patterns collected automatically to maintain and improve the app.

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing bookings, quotations, and service requests.
• Providing real-time consignment tracking and delivery updates.
• Communicating with you regarding your shipment, including SMS, WhatsApp, or call notifications.
• Responding to enquiries, feedback, and customer support requests.
• Improving our Services, website, and mobile application.
• Complying with applicable legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only:

• With our drivers, delivery staff, and logistics partners strictly to fulfill your relocation and transport services.
• With trusted service providers (such as SMS/WhatsApp notification services) who assist us in operating our Services.
• When required by law, court order, or governmental authority.

4. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Location & Device Permissions (Mobile App)

Our mobile application may request access to certain device permissions, such as location, phone, and notifications, solely to provide core features like consignment tracking and delivery updates. You may manage or revoke these permissions at any time through your device settings; however, disabling certain permissions may limit the functionality of the app.

6. Third-Party Links

Our Services may contain links to third-party websites or platforms (such as WhatsApp, Facebook, Instagram, or YouTube). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws and legitimate business needs.

9. Your Rights

You may request to access, update, correct, or delete your personal information held by us. To exercise these rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: